📦 Shipping & Delivery
Which countries do you ship to?
We ship to over 50 countries worldwide, including France, Europe, United Kingdom, North America, Asia, Oceania, North Africa and Middle East. Check ourcomplete list of shipping countries.
What are the delivery times ?
Order processing:2-3 business days
France (Mondial Relay):3-5 business days after shipping
Europe:5-10 business days after shipping
International:10-20 business days after shipping
How can I track my order ?
As soon as your order is shipped, you will receive an email with a tracking number. You can track your package in real-time from your customer account or via the link provided in the shipping confirmation email.
Are there any additional customs duties or taxes ?
No! Customs duties and taxes are calculated and included in the total amount when you place your order. You won't have any surprise fees to pay to the carrier.
Which carriers do you use ?
We use Mondial Relay for France and Europe, as well as other reliable carriers with tracking for international deliveries (DHL or UPS)
🛍️ Orders & Payment
Which payment methods do you accept ?
We accept credit cards (Visa, Mastercard, American Express), PayPal and other secure payment methods via Shopify Payments.
Can I modify or cancel my order ?
You can modify or cancel your order within 24 hours of purchase by contacting us. After this period, your order will be in preparation.
Are my payment details secure ?
Absolutely! All transactions are secure and encrypted. We do not have access to your complete banking information, which is protected by Shopify.
📝 Products
Are your products in stock ?
Availability is indicated on each product page. If an item is on pre-order, this will be clearly mentioned with the estimated availability date.
Do you offer custom products ?
For any customization request, please contact us. We'll be happy to discuss your project.
✨ Using Our Products
How do I use your planners ?
Our planners are designed to help you connect with your culture, affirmation of your own personality, organize your daily life, plan your goals and track your projects. Use them for personal or professional organization, studies or personal development. Their unique design adapts to all your needs.
What are your stickers for ?
Our stickers are perfect for personalizing your planners, notebooks, bullet journals, laptops, phone cases, agendas or any other surface. They add an aesthetic touch and statement to your style.
How do I use your bookmarks ?
Our bookmarks combine functionality and aesthetics. Use them in your books, planners or notebooks to easily find your important pages while adding an elegant touch to your reading or organization.
🌱 Commitment & Quality
Are your products eco-friendly ?
We are committed to offering quality products in a responsible approach. We carefully select our suppliers and favor sustainable materials whenever possible.
Where do your products come from ?
Planners: Designed in France, manufactured in China according to our quality specifications, verified and packaged in France with care.
Stickers: Designed, produced and packaged in France to guarantee optimal quality and support local craftsmanship.
What is the quality of the paper used ?
We use premium quality paper for all our stationery products. Our planners and notebooks are designed with thick, pleasant-to-write-on paper, suitable for all types of pens without bleed-through.
More details are available on each product description.
🎁 Gifts & Special Orders
Can I gift your products ? Do you offer gift wrapping ?
Yes ! Our premium stationery products are perfect for gifting. We take care with the packaging of each order. For a special gift wrapping request or personalized message, contact us when placing your order.
Can I order in bulk for my wedding/business ?
Absolutely ! We offer solutions for professional and bulk orders. Contact us with your project details (quantities, desired products) and we'll provide you with a personalized proposal.
Do you offer discounts for large orders ?
Yes, we offer preferential rates for volume orders. Don't hesitate to contact us to discuss your project and get a personalized quote.
📧 Newsletter & special offers
How do I subscribe to the newsletter ?
You can subscribe to our newsletter at the bottom of our website. You'll receive our new products, organization tips and exclusive offers first.
Do you offer gifts & goodies ?
Yes ! We regularly offer promotions and goodies to our newsletter subscribers and on our social media. Follow us to stay updated !
How do I unsubscribe from emails ?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of each email we send you.
💬 Contact
How can I contact you ?
You can reach us via our contact form or by email. We typically respond within 24-48 hours.
Do you have a physical store ?
We are currently an online store only, which allows us to offer you the best prices and a wide selection of products.